RETURN AND REFUND POLICY

Last Updated: August 3, 2026

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1. OVERVIEW

At Prestonwood Landscape, we stand behind every product we sell. We understand that sometimes things don't work out — whether it's the wrong size, a damaged item, or simply not what you expected. That's why we offer a straightforward, fair return and refund policy for all physical products purchased through our online store.

We are a Texas-based company with 27 years of experience in commercial landscaping. Quality and trust are at the core of everything we do — and that includes how we handle your returns.

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2. RETURN WINDOW

Important: Returns must be initiated within the applicable window. Any return request received after these periods will be declined.

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3. ELIGIBILITY CONDITIONS

To be eligible for a return, your item must meet the following conditions:

• ✅ Unused and in the same condition that you received it

• ✅ In the original packaging with all tags attached (for apparel)

• ✅ Not damaged by misuse, accidental drops, or improper handling

• ✅ Accompanied by the original receipt or proof of purchase

• ✅ Return shipping arranged and paid for by the customer (except for defective items)

Non-returnable items:

• Digital downloads (see Section 5)

• Gift cards

• Sale or clearance items (marked as "Final Sale")

• Personalized or custom-made items

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4. HOW TO INITIATE A RETURN

Step 1: Contact our support team at support@1yci.com with:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

• Photos of the item (if damaged or defective)

Step 2: You'll receive a Return Authorization (RA) number and a return shipping address within 1–2 business days.

Step 3: Pack the item securely, include the RA number on the outside of the package, and ship it to the address provided.

Step 4: Once we receive and inspect the item, we'll issue your refund within 3–5 business days.

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5. DIGITAL PRODUCTS (NON-RETURNABLE)

Due to the nature of digital content, we cannot accept returns or issue refunds for:

• 📄 E-books and PDF guides

• 📐 Template suites

• 🎥 Video courses

• 📊 Digital calculators and tools

However, if you experience technical issues (corrupted file, wrong format, or broken download link), contact us within 7 days at support@1yci.com and we will resolve the issue promptly.

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6. SHIPPING COSTS & INSURANCE

For customers in Alaska, Hawaii, and remote U.S. territories:

• Return shipping costs may be higher. We recommend USPS Priority Mail or UPS Ground.

• If return is due to our error, we cover shipping up to $35.

• For high-value items (antiques, topiary), we recommend purchasing shipping insurance.

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7. REFUND PROCESSING TIMELINE

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8. EXCHANGES

If you need a different size, color, or variant:

1. Return the original item following the process in Section 4

2. Place a new order for the correct item

For exchanges due to our error (wrong size or color shipped), we will expedite the replacement at no extra cost.

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9. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item:

• 📸 Take clear photos showing the damage or defect

• 📧 Email us within 7 days at support@1yci.com with:

  • Order number

  • Photos of the damage

  • Brief description

• We will:

  • Approve a full refund OR

  • Send a replacement at no additional cost

  • Provide a prepaid return label if needed

Note: For antique and collector's items, replacements may not be available. In such cases, we'll offer a full refund or store credit.

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10. REFUNDS FOR LATE OR LOST SHIPMENTS

• If your order is delayed due to carrier issues, contact the carrier directly. We are not responsible for carrier delays.

• If your order is confirmed as lost by the carrier, we will issue a full refund or send a replacement after the carrier's investigation (7–15 business days).

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11. CUSTOMS, DUTIES, AND TAXES

• We ship worldwide, but customs duties, import taxes, and brokerage fees may apply. These fees are the responsibility of the customer and are non-refundable.

• If you refuse delivery due to customs fees, the return shipping cost will be deducted from your refund.

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12. HOW REFUNDS ARE ISSUED

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13. CONTACT INFORMATION

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14. YOUR RIGHTS UNDER U.S. CONSUMER LAW

• Texas residents: Complies with Texas Business and Commerce Code Chapter 2 (Sales)

• California residents: Additional rights under Song-Beverly Consumer Warranty Act

• Remote U.S. states: This policy applies equally to all U.S. territories

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15. POLICY CHANGES

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

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16. FINAL WORD

At Prestonwood Landscape, we believe in doing what's right. If you're ever unhappy with your purchase for any reason, just reach out — we'll work with you to make it right. We've been in business for 27 years because we treat our customers with respect, honesty, and a commitment to excellence.

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Thank you for choosing Prestonwood Landscape.