SHIPPING POLICY

Last Updated: August 3, 2026

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1. OVERVIEW

At Prestonwood Landscape, we are committed to delivering your orders safely, accurately, and as quickly as possible. Whether you're a landscaper in Dallas or a property manager in California, we strive to get your products to you with care and reliability.

This Shipping Policy explains our shipping methods, delivery timeframes, costs, and other important information.

Please note: Digital products are delivered instantly via email upon purchase and do not require shipping.

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2. SHIPPING DESTINATIONS

2.1 Domestic Shipping (United States)

We ship to all 50 U.S. states, including:

2.2 International Shipping

We ship worldwide to most countries. International shipping rates, delivery times, and customs policies vary by destination and are calculated at checkout.

Note: We are not responsible for customs delays, duties, taxes, or brokerage fees.

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3. SHIPPING METHODS AND DELIVERY TIMEFRAMES

3.1 Standard Shipping (Contiguous U.S.)

Processing Time: All orders are processed within 1–3 business days.

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3.2 Shipping to Alaska & Hawaii

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3.3 International Shipping

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4. SHIPPING COSTS

Shipping costs are calculated at checkout based on weight, dimensions, destination, and shipping method.

4.1 Domestic Shipping Rates (Approximate)

4.2 Free Shipping Offer

We offer free standard shipping on all orders over $150 USD to the contiguous 48 U.S. states.

Exclusions: Free shipping does not apply to Alaska, Hawaii, U.S. territories, or international orders.

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5. PROCESSING TIME

All orders are processed within 1–3 business days.

During peak seasons (Black Friday, Christmas), processing may be extended to 3–5 business days.

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6. ORDER TRACKING

Once your order is shipped, you will receive a shipping confirmation email containing:

• 📦 Tracking number

• 📍 Carrier name

• 🔗 Link to track your package

• 📅 Estimated delivery date

Tracking information may take 24–48 hours to update.

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7. PACKAGING

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8. SHIPPING RESTRICTIONS

• P.O. Boxes: We ship to P.O. Boxes via USPS. Expedited/Express (UPS, DHL) require a physical address.

• APO/FPO/DPO: We ship via USPS. Delivery times may vary.

• Hazardous Materials: We do not ship hazardous materials.

• International Restrictions: Some products may not be eligible for international shipping due to import restrictions.

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9. CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL)

For all international shipments:

• The customer is responsible for customs clearance

• The customer is responsible for import duties, taxes, and brokerage fees

• We are not responsible for customs delays

• We accurately declare the value and contents on customs forms

We are unable to mark international shipments as "gift" or undervalue packages.

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10. LOST, STOLEN, OR DAMAGED PACKAGES

10.1 Lost Packages

If tracking shows "Delivered" but you haven't received it:

1. Check with neighbors or building management

2. Contact the carrier with your tracking number

3. Contact us at support@1yci.com for assistance

10.2 Stolen Packages

We are not responsible for theft after delivery confirmation. We recommend:

• Tracking your package

• Having someone available to receive it

• Using secure delivery locations

10.3 Damaged Packages

If your package arrives damaged:

1. 📸 Take clear photos of the packaging and product

2. Contact us within 7 days at support@1yci.com with:

   • Order number

   • Photos of the damage

   • Description of the issue

3. We will arrange a replacement or full refund.

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11. INCORRECT OR INCOMPLETE ADDRESSES

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for:

• Packages delivered to incorrect addresses

• Additional shipping charges for reshipment

• Delays caused by address corrections

If you realize you entered an incorrect address, contact us immediately at support@1yci.com. If not shipped, we may be able to update it.

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12. SHIPPING INSURANCE

All orders above $150 USD are automatically insured against loss or damage during transit.

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13. SHIPPING HOLIDAYS

Our carriers do not operate on U.S. federal holidays. Orders placed on or around these holidays may experience delays.

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14. SPLIT SHIPMENTS

If you order multiple items, they may be shipped separately if:

• Items are in different warehouses

• Items have different processing times

• Items vary significantly in size or weight

You will receive a separate tracking number for each shipment.

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15. PRE-ORDERS AND BACKORDERS

15.1 Pre-Orders

Your credit card will be charged at the time of purchase. The estimated shipping date will be clearly stated on the product page.

15.2 Backorders

Backordered items will be shipped as soon as they become available.

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16. CONTACT INFORMATION

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17. POLICY CHANGES

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

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Thank you for choosing Prestonwood Landscape.

Gear that works as hard as you do.